SANRAL’s threatening SMS contravenes debt collection act
After receiving whistleblower information and doing an investigation, the Organisation Undoing Tax Abuse (OUTA) has determined that the number on SANRAL’s "less60" website, along with the number appearing on the intimidating SMS’s, is being rerouted to a to a private collection agency “ITC Business Administrators", whose employees appear to have been instructed to misrepresent the nature of their employment.
OUTA has received numerous complaints from the public about a new round of threatening messages which read: “We have noted your refusal to pay your outstanding e-toll balance. Your vehicle details are being submitted for listing, and legal action will commence with costs incurred. Call 087 353 1490 Ref …"
These messages are linked to the non-payment of e-tolls and steers the receiver to a Cape Town based "SANRAL Violations Centre".
"Furthermore, the Minister of Transport is on record in July 2014, saying that criminal action cannot proceed against e-toll defaulters. In addition, the regulatory environment is not in place to enable or enforce non-payment of e-tolls through legal action. This is gross misconduct as per the Debt Collection Act and its regulations."
OUTA also intends to take action to combat the harassment and intimidation by SANRAL's collection agents and in order to do so, OUTA encourages the public to visit its website where they can register their dissent to this harassment. This will enable OUTA to commence with a mass-action campaign to put a halt to SANRAL's intimidating messages.